Frequently Asked Questions
Everything you need to know about your Twojeys experience.
What materials are used in Twojeys jewelry?
Our pieces are crafted using high-quality materials including 925 sterling silver and high-grade brass with 18k gold plating. All items are designed for durability and daily wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the EU and 7-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition and packaging to be eligible for a refund or exchange.
How should I care for my jewelry?
To maintain the shine, avoid contact with water, perfumes, and sweat. Store your jewelry in its original pouch when not in use and clean it gently with a soft cloth.
Do you offer international shipping?
Yes, we ship worldwide. Please note that customs duties or import taxes may apply depending on your location and are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.